Practitioner Membership Terms

• Applicants must be at least 18 years old.
• You do not need an established brand, large client base, website, social following or previous wholesale history to apply.
• Applications are reviewed for basic programme fit, responsible practice and operational suitability. Approval is not automatic.
• If approved, you will receive payment/activation instructions. The ₹999 annual membership fee is collected only after approval.
• Every approved new member begins at Starter. Growth and Preferred cannot be purchased directly.

The initial membership fee is ₹999 for 12 months. The membership year begins on the activation date communicated by Remedy Studio. Membership is personal to the approved practitioner and may not be transferred or shared.

Membership does not automatically renew unless Remedy Studio later offers an auto-renewal option and you expressly authorise it. Otherwise, we will communicate renewal steps before or around expiry.

• Starter: 20% practitioner discount. This is the default entry tier.
• Growth: reach ₹30,000 cumulative Net Merchandise Value (NMV) during your individual 3-month qualification period to unlock 30% practitioner discount.
• Preferred: reach ₹45,000 cumulative NMV during your individual 3-month qualification period to unlock 40% practitioner discount.
• Qualification periods are individual 3-month periods anchored to your membership activation date. They are not calendar quarters.
• Upgrades apply immediately after the completed transaction that crosses the threshold. The higher discount applies to subsequent purchases only; earlier transactions are not repriced.
• There is no mid-period downgrade. Requalification occurs at the end of each individual 3-month qualification period.

Your renewal fee is based strictly on the tier you hold at the end of the fourth/final 3-month qualification period of your membership year:

• Starter at year-end: ₹999 renewal fee.
• Growth at year-end: ₹499 renewal fee.
• Preferred at year-end: Waived.

An earlier tier reached during the year does not by itself determine the annual renewal fee if your tier at the end of the fourth qualification period is different.

NMV means the merchandise value after your applicable practitioner discount and approved product-level adjustments, excluding shipping, membership fees and GST. All programme purchase thresholds and free-shipping thresholds use NMV, not MRP.

Refunds, cancellations or reversals may reduce qualifying NMV to reflect the merchandise value actually retained.

• There is no minimum order quantity and no minimum order value.
• Orders below ₹1,500 NMV: ₹99 standard shipping.
• Orders at or above ₹1,500 NMV: free standard shipping.
• Orders are subject to stock availability, product restrictions and serviceable delivery locations.

Physical-product issues are governed by the Returns & Defect Policy.

• Starter includes 3 complimentary Remedy Support cases per 3-month qualification period.
• Growth includes 5 total complimentary cases per 3-month qualification period.
• Preferred includes 10 total complimentary cases per 3-month qualification period.
• Unused complimentary cases do not carry forward.
• If you upgrade during a period, your entitlement becomes the higher tier’s total allowance for that period; allowances are not added together.
• Additional cases after the available allowance are ₹199 each. We will contact you before proceeding with a paid additional case where appropriate.
• Our normal response target is within 2 business days after a complete submission.
• One case means one client + one primary concern + one remedy decision/request. One reasonable clarification on the same case may be included; a materially different primary concern is a new case.

For Remedy Support, you may be asked for the client’s full name, date of birth, primary concern, your findings and your proposed remedy/reasoning. Do not submit the client’s phone number, email address or home address unless Remedy Studio specifically and lawfully requires it for a different service.

You must have appropriate authority from the client (or parent/legal guardian where relevant) to share information with us. Remedy Studio returns the Remedy Support response to you as the practitioner and does not use the submitted client details to solicit or take over your client.

Your client remains your client.

Remedy Support is a structured second perspective for practitioner decision-making. The response may compare your proposed remedy with Remedy Studio’s recommendation and explain areas of alignment or difference. You remain responsible for how you communicate with your client and for deciding whether and how to use the guidance.

Remedy Support is not medical, psychological, legal, financial, architectural or other licensed professional advice and must not be represented as such.

Membership does not create employment, agency, partnership, franchise, dealership, fiduciary relationship or authority to bind Remedy Studio. You operate your own independent practice, set your own client relationship and remain responsible for your own taxes, business registrations, professional conduct and communications.

You may accurately state that you are a Remedy Studio Practitioner Partner/member while your membership is active, subject to brand-use guidance. You may not claim to be an employee, authorised spokesperson, franchisee or exclusive representative of Remedy Studio.

• Do not make guaranteed, false, misleading or fear-based claims using Remedy Studio’s name.
• Do not present remedies as cures or substitutes for licensed medical, mental-health, legal or financial advice.
• Do not copy, alter or use Remedy Studio logos/brand assets except as expressly permitted.
• Do not resell membership access, Remedy Support cases or confidential member materials.

The annual membership fee is generally non-refundable after activation because programme access and benefits begin immediately, except where applicable law requires otherwise or where Remedy Studio cannot provide the activated membership for reasons attributable to us.

We may suspend or terminate membership for fraud, non-payment, misuse of client data, material breach of these terms, misuse of the Remedy Studio name, unlawful conduct or repeated misleading claims. Where reasonably possible, we will first communicate the issue and provide an opportunity to clarify or correct it. Serious fraud, safety or legal-risk cases may require immediate suspension.

If we terminate an active membership for our convenience rather than because of your breach, we will address the unused membership value fairly, which may include a proportionate refund or equivalent remedy as appropriate.

We may update products, benefits, shipping arrangements, thresholds, pricing or programme processes prospectively as the programme develops. We will not retrospectively reprice completed transactions. Material changes affecting active members will be communicated with reasonable notice and applied in a fair manner, subject to applicable law.

Personal and client information is handled according to the Privacy Policy. You must also protect confidential information received through Remedy Support and use it only for the relevant client relationship and professional purpose.

We encourage members to contact us first so we can try to resolve concerns promptly. These terms are governed by applicable Indian law. Nothing in them limits rights or remedies that cannot lawfully be waived, including access to a competent consumer forum or court where applicable.

Contact and grievance person

Rajesh Shethia

Email

contactremedystudio@gmail.com

Contact address

No. 2, 1st Main, 1st Cross, Arekere Mico Layout, Off Bannerghatta Road, Bangalore - 560076

Phone

+91 97691 76055

WhatsApp

+91 97691 76055

Website

https://remedystudio.in

For privacy requests or consumer grievances, contact Rajesh Shethia using the email, phone or WhatsApp details above.

Where applicable, we aim to acknowledge consumer complaints within 48 hours and address them within one month.